Returns & Refunds policy

NEXTERA ENERGY SOLUTIONS
RETURNS, WARRANTY AND REPLACEMENT
POLICY

Contents
INTRODUCTION
RETURN PROCESS
ELIGIBILITY FOR RETURN
6. Inspection and Repairs
8. Warranty Periods
PRODUCT REPLACEMENT AND CREDIT
12. Qualifying Returns are Eligible for the following Credit:
13. Exceptions and Limitations
14. Direct Manufacturer Support
15. Contact Information
POLICY UPDATES.


INTRODUCTION
1. Welcome to NextEra Energy Solutions Returns, Warranty, and Replacement Policy.
2. We understand that occasionally clients may wish to Return Products purchased from
NextEra Energy Solutions, and we strive to make the process as straightforward and hassle-free as possible. Our aim is to provide a seamless return process while maintaining fair and transparent practices. We are here to support you.

RETURN PROCESS
3. To begin the Returns Process please log a case and obtain a case number through one of the
following methods:
3.1. Online: Fill in the RMA form on our website.
3.2. WhatsApp: Send a message to our support line.
3.3. Phone: Call our support team.
3.4. Email: Send us an email.
Note: Return shipping costs are the responsibility of the customer.

ELIGIBILITY FOR RETURN
4. Important: In accordance with the NextEra Energy Solutions After Sales Terms and Conditions, products may be eligible for return under warranty either for convenience or in cases where the products are damaged or defective.
5. Products eligible for return under warranty will either be repaired at no cost, receive a like for-like replacement or will receive credit towards a replacement of their own choosing, depending
on the product category and/or age.
6. Inspection and Repairs
6.1. Upon receipt of your product, NEXTERA ENERGY SOLUTIONS will inspect it within 7 business days. If repairs are necessary and/or possible
• Repairs will be completed within 15 business days post-inspection.
• If repairs take longer, a loan unit will be provided.
• All repairs are at NextEra Energy Solutions discretion
• No handling fee will be charged.
The eligibility criteria for the replacement or repair of Products under warranty are as follows:
6.2. Repairs For Convenience
• Return within 30 days of purchase.
• Product must be in original packaging, with all accessories and documentation.
• No signs of damage or wear.
• 10% handling fee for credits or refunds
6.3. For Defects or Damage
• Within the manufacturer’s warranty period.
• Defects in material or workmanship.
• No handling fee
Important: The decision to repair, replace, or provide credit is at NextEra Energy Solutions sole
discretion.
7. Non-Qualifying Returns
If your product does not qualify under this policy, NEXTERA ENERGY SOLUTIONS will provide a quote for out-of-warranty repairs. Customers will be notified of the costs and may choose to have the product returned at their expense
8. Warranty Periods
Important: The manufacturer warranty periods vary by product category. All warranty periods start from date of purchase from NextEra Energy Solutions.
8.1. Electrical Components: 1 year from purchase date.
8.2. Solar Panels: 10 years from purchase date.
8.3. Batteries: 5-10 years from purchase date.
8.4. Inverters: 5-10 years from purchase date.
8.5. OEM Products: Warranty furnished by the Original Equipment Manufacturer shall
apply.
8.6. Containers: Products contained within the container(s) are warranted as per the
product categories listed herein. Containers carry the following warranties:
• 1 year for electric components
• 1 year for construction (referring to fitting & assembly)
• 1 year for workmanship (referring to the installation of equipment)
• 5 years manufacturing (referring to the structure and the DB Boards that are
manufactured by NextEra Energy Solutions).

PRODUCT REPLACEMENT AND CREDIT
9. Important: Products which qualify under this Policy, that are not repaired, may be returned to
NextEra Energy Solutions in exchange for a credit, which can be allocated towards the purchase of a replacement unit.
10. The amount of credit a customer receives for returns which are not repaired is based on the
remaining useful life of the Product / Good, determined by the manufacturer warranty and
will be calculated on current prevailing price/original purchase price, whichever is lower.
11. Non repairable returns within warranty period are eligible for credits less depreciation as
calculated below.
12. Qualifying Returns are Eligible for the following Credit:
12.1. Electrical Components: Depreciate 100% per year.
12.2. Solar Panels: Depreciate 10% per year.
12.3. Batteries: Depreciate 10%-20% per year.
12.4. Inverters: Depreciate 10%-20% per year.
12.5. Containers: Depreciation 100% per year
13. Exceptions and Limitations
NEXTERA ENERGY SOLUTIONS may, in its sole discretion, reject warranty returns if:
13.1. A Client has failed to meet its payment obligations to NextEra Energy Solutions, as required, or whose account is overdue with NextEra Energy Solutions.
13.2. Products were installed by non-compliant installers.
13.3. Products were damaged during installation, due to misuse or unauthorized
modifications.
13.4. If a product is no longer available, NEXTERA ENERGY SOLUTIONS reserves the right to offer a similar product of equivalent value or issue a prorated credit, based on the remaining
warranty period.
14. Direct Manufacturer Support
Customers might be required to contact the manufacturer directly when returning specific products.
15. Contact Information
For any RMA requests or inquiries, please contact:
15.1. Customer Service Email: support@nexteraenergy.africa
15.2. Phone: +260 974 669 595
15.3. WhatsApp: +260 974 669 595
15.4. Address: NextEra Energy Solutions Warehouse

POLICY UPDATES
16. NEXTERA ENERGY SOLUTIONS reserves the right to update this Returns Policy at any time. Customers will be notified of any significant changes via our website. To ensure you are always informed we request our clients to regularly check the NEXTERA ENERGY SOLUTIONS website.
17. For more detailed terms and conditions, please refer to our After Sales Terms & Conditions.
We hope this policy provides clear guidance.
If you have any questions, please contact our support team.

Thank you for choosing NEXTERA ENERGY SOLUTIONS!